The House of Demeter Return Policy

Thank you for shopping at The House of Demeter. We are committed to providing you with high-quality products and a seamless shopping experience. However, we understand that there might be situations where you need to return or exchange an item. Please read our return policy below for guidance on the process.

1. Returns and Exchanges Eligibility:

- Items must be returned within 30 days of the purchase date.

- Items must be unused, in their original packaging, and in the same condition as received.

- Personalized or customized items are not eligible for returns unless they are damaged or defective.

- Items purchased during promotional events or clearance sales may have specific return conditions. Please check the promotion details for information.

2. How to Initiate a Return or Exchange:

- To initiate a return or exchange, please contact our Customer Support team at Houseofdemeter@yahoo.com within 30 days of receiving your order.

- Provide your order number, the reason for the return or exchange, and any relevant details.

3. Return Shipping:

- Customers are responsible for return shipping costs, unless the item is damaged, defective, or the wrong item was received.

- We recommend using a trackable shipping method to ensure your returned item is received by us.

4. Refund or Exchange Process:

- Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund or exchange.

- If approved, your refund will be processed to the original method of payment within 10 business days. Please note that the processing time may vary based on your payment provider.

5. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

- Provide images of the damaged or defective item along with your order number to expedite the resolution process.

6. Non-Returnable Items:

- Gift cards and downloadable products are non-returnable and non-refundable.

7. Late or Missing Refunds:

- If you haven’t received a refund yet, please check your bank account or credit card statement.

- If you still have not received your refund after checking with your payment provider, please contact us at Houseofdemeter@yahoo.com

8. Contact Us:

- If you have any questions about our return policy or need assistance with a return or exchange, please contact our Customer Support team at Houseofdemeter@yahoo.com

By shopping with us, you agree to abide by the terms outlined in our return policy. We value your satisfaction and strive to ensure a smooth return or exchange process for our valued customers.